How do I integrate Custom Objects

The REST API provides many object types for storing and managing your customer data, from issues, users, organizations, and more. However, it can't provide every possible object type that your organization might need. For example, you might want to associate each new ticket with a retail store to get a better picture of the customer and of the store.

Use the Custom Objects API to define a new object type, then create objects from the new object type. A custom object can be just about anything, including service contracts, products, households, or customer visits. The API lets you create, read, update, or delete the objects.

You can use your custom objects in your integrations or with the Apps framework to extend existing product functionality.

This guide shows you how to create and use custom objects with the REST APIs. The example takes an IT team that maintains the computers of company employees. The IT team wants to include details about each computer in the support tickets that employees submit when they have trouble with one of them. You can define a new computer object type, then create an object for each computer to store details about each one. You can also associate computers with tickets to monitor their reliability.

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